Privacy Policy
Privacy Policy

Privacy Policy

This Privacy policy provides you with details of how we collect and process your personal information.

Web Dandy is a trading name for Information Digital Ltd.

Information Digital Ltd is the data controller and are responsible for your personal data (referred to as "we", "us" or "our" in this privacy policy).

Contact Details

Our full details are:

Postal address: 128 Crescent Road, Ramsgate, Kent. CT11 9RE
Telephone number: 01843 582503
Email address: privacy@webdandy.co.uk

What Information We Collect, Use, and Why

We collect or use the following information to provide services and goods, including delivery:

  • Name
  • Address
  • Other contact details
  • Purchase or account history
  • Account information
  • Marketing preferences

We collect or use the following information for the operation of customer accounts and guarantees:

  • Name
  • Address
  • Other contact details
  • Purchase history
  • Account information, including registration details

We collect or use the following information for service updates or marketing purposes:

  • Name
  • Address
  • Other contact details
  • Marketing preferences

We collect or use the following information to comply with legal requirements:

  • Name
  • Address
  • Other contact details
  • Any other personal information required to comply with legal obligations

We collect or use the following personal information for dealing with queries, complaints or claims:

  • Name
  • Address
  • Other contact details
  • Account information
  • Purchase or service history
  • Customer or client accounts and records

Lawful Basis and Data Protection Rights

Under UK data protection law, we must have a "lawful basis" for collecting and using your personal information. There is a list of possible lawful bases in the UK GDPR. You can find out more about lawful bases on the ICO's website.

Which lawful basis we rely on may affect your data protection rights which are set out in brief below. You can find out more about your data protection rights and the exemptions which may apply on the ICO's website:

  • Your right of access - You have the right to ask us for copies of your personal information. You can request other information such as details about where we get personal information from and who we share personal information with. There are some exemptions which means you may not receive all the information you ask for.
  • Your right to rectification - You have the right to ask us to correct or delete personal information you think is inaccurate or incomplete.
  • Your right to erasure - You have the right to ask us to delete your personal information.
  • Your right to restriction of processing - You have the right to ask us to limit how we can use your personal information.
  • Your right to object to processing - You have the right to object to the processing of your personal data.
  • Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you.
  • Your right to withdraw consent - When we use consent as our lawful basis you have the right to withdraw your consent at any time.

If you make a request, we must respond to you without undue delay and in any event within one month.

To make a data protection rights request, please contact us using the contact details at the top of this privacy policy.

Our Lawful Basis For The Collection and Use Of Your Data

Our lawful bases for collecting or using personal information to provide services and goods are:

  • Contract - we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.

Our lawful basis for collecting or using personal information for the operation of customer accounts and guarantees are:

  • Contract - we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.
  • Legal obligation - we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.

Our lawful bases for collecting or using personal information for service updates or marketing purposes are:

  • Contract - we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.
  • Legitimate interests - we're collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. Our legitimate interests are:
    • on the basis of informing current customers of our related products or services which we believe will benefit them based on our knowledge of their business and past purchases made.

Under the Privacy and Electronic Communications Regulations, we may send you marketing communications if (i) you made a purchase or asked for information from us about our goods or services or (ii) you agreed to receive marketing communications and in each case you have not opted out of receiving such communications since.

Under these regulations, if you are a limited company, we may send you marketing emails without your consent. However you can still opt out of receiving marketing emails from us at any time by emailing us. If you opt out of receiving marketing communications this opt-out does not apply to personal data provided as a result of other transactions, such as purchases, warranty registrations etc.

For more information on our use of legitimate interests as a lawful basis you can contact us using the contact details at the top of this privacy policy.

Our lawful basis for collecting or using personal information for legal requirements are:

  • Legal obligation - we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.

Our lawful bases for collecting or using personal information for dealing with queries, complaints or claims are:

  • Contract - we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.
  • Legal obligation - we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.

Sensitive Data

We do not collect any sensitive data about you. Sensitive data refers to data that includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health, genetic and biometric data, criminal convictions and offences.

How Do We Collect Your Personal Data

We collect data about you by you providing the data directly to us (for example by filling in forms on our site or by sending us emails).

We may also receive data from publicly availably sources such as Companies House and the Electoral Register based inside the UK EU.

How Long We Keep Information

We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

When deciding what the correct time is to keep the data for we look at its amount, nature and sensitivity, potential risk of harm from unauthorised use or disclosure, the processing purposes, if these can be achieved by other means and legal requirements.

For tax purposes the law requires us to keep basic information about our customers (including Contact, Identity, Financial and Transaction Data) for six years after they stop being customers.

For more information on how long we store your personal information or the criteria we use to determine this please contact us using the details provided above.

Who We Share Information With

We may have to share your personal data with the parties set out below:

  • Hosting and email platform providers.
  • Service providers who provide IT and system administration services.
  • Professional advisers including lawyers, bankers, auditors and insurers.
  • Government bodies that require us to report processing activities.
  • Third parties to whom we sell, transfer, or merge parts of our business or our assets.

We require all third parties to whom we transfer your data to respect the security of your personal data and to treat it in accordance with the law. We only allow such third parties to process your personal data for specified purposes and in accordance with our instructions.

International Transfers

Where necessary, we will transfer personal information outside of the UK. When doing so, we comply with the UK GDPR, making sure appropriate safeguards are in place. As such:

  • We may transfer your personal data to countries that the United Kingdom regulatory authorities have approved as providing an adequate level of protection for personal data by; or
  • If we use US-based providers they have been assessed as providing adequate protection to data subjects (also known as Adequacy Regulations or UK data bridge); or
  • Where we use certain service providers who are established outside of the UK, we may use specific contracts or codes of conduct or certification mechanisms approved by the European Commission which give personal data the same protection it has in Europe.

If none of the above safeguards is available, we may request your explicit consent to the specific transfer. You will have the right to withdraw this consent at any time.

How To Complain

If you have any concerns about our use of your personal information, you can make a data protection complaint to us:

Postal address: 128 Crescent Road, Ramsgate, Kent. CT11 9RE
Telephone number: 01843 582503
Email address: privacy@webdandy.co.uk

If you remain unhappy with how we've used your data after raising a complaint with us, you can also complain to the ICO.

The ICO's address:

Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, Cheshire. SK9 5AF
Helpline number: 0303 123 1113
Website: https://www.ico.org.uk/make-a-complaint