Site Support
Site Support

Web & Remote Support

You may not have the resources available to do your own site maintenance or you may just want someone else to update your site. That's why we offer several options to maintain and support your website as well as remote support.

Our maintenance and support plans cover everything from regular updating of site content to file backups and problem solving. Or you may simply need help setting up your email accounts in Outlook (via "remote support").

Web Dandy (Remote Support)

We can provide support remotely. We will contact you via the telephone and ask you to download the remote support application (exe file) which will run on your PC (no installation is required). We will then guide you through the process of granting us access (via your unique ID and password).

Web Support

For whenever you need help you can choose between either purchasing support time "as you go" or investing in a support plan with a set number of support hours per month.

Hourly Rates:

Rates without a service plan: £50/hr. There is a minimum charge of £30.

Level 1 Support Plan:

  • 1 hour per month.
  • 2 business days response time*.
  • £480 annually (£40/hr).

Level 2 Support Plan:

  • 2 hours per month.
  • 1 business day response time*.
  • £720 annually (£30/hr).

Level 3 Support Plan:

  • 5 hours per month.
  • 4 business hours response time*.
  • £1,500 annually (£25/hr).

* Response Time

Response time is prioritised based on your Support Plan. However, we always strive to exceed expectations and provide a faster response time than stated.

Obtaining Support

Please call us on 01843 582503 (during hours). Call or send a text to 07792 641180 (out of hours). Email us at support@webdandy.co.uk.

You may be asked to submit a support request via our online support form.