Guarantee
We offer an unrivaled 100% money back guarantee on logo design services for our Enterprise and Propack Packages. If you aren't satisfied with our work, we will refund your full package price. We don't subtract any processing fees and we don't make you jump through hoops. If you don't like it, you get your money back. It's that simple.
If you aren't happy with the design itself or if you aren't happy with the design process, you simply need to advise us of that fact during the development of your logo design.
There are a few exceptions, and although it is very unlikely you will want to make use of our guarantee policy, you should understand those rare conditions under which we can't provide a refund:
- If you have already confirmed or approved the acceptance of a design, we cannot provide a refund. Your approval represents an acceptance of the final project and serves as an implicit statement of satisfaction.
- If you have failed to communicate with us for more than sixty days, any refunds will be at the discretion of Web Dandy.
- If the company for whom the design was performed should close, change its name, or undergo other alterations rendering a design ill fitting, we cannot issue a refund.
- If you purchased a 'Special Offer' that does not constitute one of our standard packages as advertised.
- Once you have taken final delivery.
Our liability is limited to the payment received from you against the project. In case you cancel a project we will have the right to sell or use the designs shown to you as we may deem fit.
Should the customer receive a refund, he/she acknowledges that they will have no right (express or implied) to use any basic concept or other work product, content, or media, nor any ownership interest in or to the same. The copyright remains with Web Dandy and you are NOT allowed to use our designs even as design reference.
If you have any additional questions about our guarantee policy, please feel free to contact us.
